The online store on the site was set up by the company BeautyBc, which is the operator of this site. Any order placed for a product appearing in the online store of the website requires prior consultation of these general conditions.

Consequently, the consumer acknowledges being fully informed of the fact that his agreement concerning the content of these general conditions does not require the handwritten signature of this document, to the extent that the customer wishes to order online the products presented in the store. of the website. The consumer has the option of saving or editing these general conditions, it being specified that both the saving and the editing of this document are his sole responsibility. The consumer, prior to his order, declares that the acquisition of these products is not directly related to his professional activity, their acquisition being reserved for personal use on his part. As a consumer, the customer therefore has specific rights, which would be called into question in the event that the products or services acquired through the website are in reality related to his professional activity. The online store set up by the company BeautyBc as part of the website mentions the following information:

  • legal notice allowing precise identification of the BeautyBc company
  • presentation of the essential characteristics of the goods offered
  • indication, in Euros of the price of the goods, as well as, where applicable, the delivery costs
  • indication of the terms of payment, delivery, or execution
  • the existence of a right of withdrawal
  • the period of validity of the offer or price
  • the conditions for terminating the contract when it is of indefinite duration or longer than one year

All of this information is presented in French. The consumer declares that he has full legal capacity allowing him to commit to these general conditions.

Article 1: Completeness

These general conditions express the entirety of the obligations of the parties. In this sense, the consumer is deemed to accept without reservation all of the provisions provided for in these general conditions. No general or specific conditions appearing in the documents sent or delivered by the consumer may be incorporated into these terms, as long as these documents are incompatible with these general conditions.

Article 2: Purpose

The purpose of these general conditions is to define the rights and obligations of the parties in the context of the online sale of goods and services offered by the company BeautyBc to the consumer.

Article 3: Contractual documents

This contract is formed by the following contractual documents, presented in descending hierarchical order: these general conditions; purchase order. In the event of a contradiction between the provisions contained in documents of different rank, the provisions of the document of higher rank will prevail.

Article 4: Entry into force – duration

These general conditions come into force on the date of signing the order form. These general conditions are concluded for the duration necessary for the supply of the goods and services subscribed to, until the extinction of the guarantees owed by the company BeautyBc.

Article 5: Electronic signature

The consumer's 'double click' on the order form constitutes an electronic signature which has, between the parties, the same value as a handwritten signature.

Article 6: Order confirmation

The contractual information will be confirmed by e-mail at the latest at the time of delivery or failing that, to the address indicated by the consumer on the order form.

Article 7: Proof of the transaction

The computerized records, kept in the BeautyBc company's computer systems under reasonable security conditions, will be considered as proof of communications, orders and payments made between the parties. The archiving of purchase orders and invoices is carried out on a reliable and durable medium that can be produced as proof.

Article 8: Product information

8-a: The company BeautyBc presents on its website the products for sale with the necessary characteristics which allow compliance with Article L 111-1 of the Consumer Code, which provides the possibility for the potential consumer to know before taking final order the essential characteristics of the products he wishes to purchase.
8-b: The offers presented by the company BeautyBc are only valid while stocks last.

Article 9: Price

Prices are indicated in euros and are only valid on the date the consumer sends the order form. They do not take into account delivery costs, invoiced additionally, and indicated before validation of the order. The prices take into account the VAT applicable on the day of the order and any change in the applicable VAT rate will be automatically reflected in the price of the products in the online store. Payment of the entire price must be made when ordering. At no time can the sums paid be considered as deposits or deposits.

Article 10: Method of payment

To pay for their order, the consumer has their choice of all the payment methods specified in the order form. The consumer guarantees the BeautyBc company that he has the authorizations possibly necessary to use the payment method chosen by him, when validating the order form. The BeautyBc company reserves the right to suspend all order management and delivery in the event of refusal of authorization for payment by credit card from officially accredited organizations or in the event of non-payment. The company BeautyBc reserves the right to refuse to make a delivery or to honor an order from a consumer who has not fully or partially paid a previous order or with whom a payment dispute is in progress. administration. The BeautyBc company has implemented an order verification procedure intended to ensure that no person uses the bank details of another person without their knowledge. As part of this verification, the customer may be asked to send by fax or email to the BeautyBc company a copy of an identity document as well as proof of address. The order will only be validated after receipt and verification by our services of the parts sent.

Article 11: Availability of products

The order will generally be executed within 48 hours from the day following that on which the consumer placed the order. In the event of unavailability of the ordered product, in particular due to our suppliers, the consumer will be informed as soon as possible and will have the possibility of canceling their order.

Article 12: Delivery terms

The products are delivered to the address indicated by the consumer on the order form in mainland France and the rest of the world. The consumer is required to check the condition of the packaging of the goods upon delivery and to report any damage due to the carrier on the delivery note, as well as to the company BeautyBc, within one week. The consumer can, at his request, have an invoice sent to the billing address and not to the delivery address by validating the option provided for this purpose on the order form. Regarding shipping, shipments are made by Tracked Letter, Tracked Colissimo or Carrier depending on the weight, volume and value of the goods.


To minimize transport costs, all products of small or medium size are sent by a postal service: Chronopost, Colissimo Suivi or Letter followed. In addition to being economical, this service delivers within 48 working hours throughout France and offers you the possibility of collecting the products ordered at a relay point close to the delivery address in the event of absence from the initial delivery location during of the postman's presentation. Concretely, if you are absent on the day of delivery, your postman will leave you a calling card in your mailbox, which will allow you to collect your package from the relay point near your home during its opening hours, within a period of time. 15 days. Chronopost Suivi, Followed Colissimo and Followed Letter are very reliable services. However, as with any shipment, there may be a delay in delivery or the product may be lost. In the event of a delivery delay of more than 10 days from the date we indicated to you in the shipping email, we ask you to notify us of this delay by sending us an email. We will then contact the Post Office to start an investigation. A Post investigation can last up to 21 days from the date the investigation begins. If during this period, the product is found, it will be redirected immediately to your home (the majority of cases). If, on the other hand, the product is not found at the end of the 21-day investigation period, the Post Office considers the package as lost. Only then can we send you a replacement product, at our expense. If the product(s) ordered were no longer available at that time, we would reimburse you for the amount of the products affected by the carrier's loss. We decline all responsibility for the extension of delivery times caused by the carrier, particularly in the event of loss of products or strikes.

Article 13: Delivery problems caused by the carrier

Any anomaly concerning delivery (damage, product missing from the delivery note, damaged package, broken products) must be indicated on the delivery note in the form of 'handwritten reservations', accompanied by the customer's signature. The consumer must at the same time confirm this anomaly by sending to the carrier within two (2) working days following the delivery date a registered letter with acknowledgment of receipt setting out said complaints. The consumer must send a copy of this letter by fax or by regular mail to:

Beauty Bc
Customer Service,
18 rue des Quatre Vents, 75006 Paris

Article 14: Delivery errors

14-a: The consumer must make to the company BeautyBc the same day of delivery or at the latest the first working day following delivery, any claim of delivery error and/or non-conformity of the products in kind or in quality in relation to the indications appearing on the order form. Any complaint made after this deadline will be rejected.

14-b: The formulation of this complaint with the company BeautyBc can be made: – primarily by email: or by connecting to our site in the 'contact us' section or, after entering your number order, you can ask us your question.

14-c: Any complaint not made in accordance with the rules defined above and within the time limits cannot be taken into account and will release the BeautyBc company from any liability towards the consumer.

14-d: upon receipt of the complaint, the BeautyBc company will assign an exchange number for the product(s) concerned and will communicate it by e-mail, fax or telephone to the consumer. The exchange of a product can only take place after the consumer has been assigned an exchange number according to the procedure presented above.

14-e: In the event of a delivery or exchange error, any product to be exchanged or refunded must be returned to the BeautyBc company as a whole and in its original packaging, by Colissimo Registered, to the following address :

MPO (for BeautyBc)
BtoC Returns Service

To be accepted, any return must be reported in advance to BeautyBc's Customer Service.
Shipping costs are the responsibility of the BeautyBc company, except in the event that it turns out that the product returned does not correspond to the original declaration made by the consumer in the return slip.

Article 15: Product guarantee

In accordance with Article 4 of Decree No. 78-464 of March 24, 1978, the provisions hereof cannot deprive the consumer of the legal guarantee which obliges the professional seller to guarantee him against all the consequences of hidden defects in the thing sold. . The consumer is expressly informed that the BeautyBc company is not the producer of the products presented on the website, within the meaning of law no. 98-389 of May 19, 1998 and relating to liability for defective products. Consequently, in the event of damage caused to a person or property by a defect in the product, only the liability of the producer of the product can be sought by the consumer, on the basis of the information appearing on the packaging of said product. The conditions and duration of the producer guarantee are indicated on the product sheets.

Article 16: Right of withdrawal

The consumer has 14 days to return, at his own expense, products that do not suit him. This period runs from the day of delivery of the consumer's order. If this period expires on a Saturday, Sunday or public or non-working holiday, it is extended until the first following working day. Any returns must be reported in advance to BeautyBc’s Customer Service: – primarily by email to, – by connecting to our site in the “ contact us” . The product must be returned by Registered Colissimo to MPO for BeautyBC, BtoC Returns Service, 6228 Boulevard de l'Europe – 53700 VILLAINES LA JUHEL.

Products such as hygiene products, beauty products or cosmetics must not have been unsealed, so that the consumer can benefit from the right of withdrawal.

Only complete and intact products returned as a whole, in their original packaging, and in perfect condition for resale will be taken back. Any product that has been damaged will not be refunded.

This right of withdrawal is exercised without penalty, with the exception of return costs. In the event of exercising the right of withdrawal, the consumer requests reimbursement of the sums paid.

If the right of withdrawal is exercised, BeautyBc will make every effort to reimburse the consumer within 14 days.

The consumer will then be reimbursed by re-crediting their bank account (secure transaction) in the case of payment by bank card, or by check in other cases.

Article 17: Rights of use

The right to use BeautyBc's software, as well as that distributed by it, is granted to the consumer on a non-exclusive, personal and non-transferable basis, in accordance with the Intellectual Property Code. However, under Article L122-6-1 of this Code, the consumer has a right of reproduction exclusively for the establishment of a backup copy, when this is necessary to preserve the use of the software. In any case, the author of the software retains a property right over his work, which the consumer undertakes to respect.

Article 18: Force majeure

Neither party will have failed in its contractual obligations, to the extent that their execution is delayed, hindered or prevented by a fortuitous event or force majeure. Will be considered as fortuitous event or force majeure any irresistible facts or circumstances, external to the parties, unforeseeable, inevitable, independent of the will of the parties and which cannot be prevented by the latter, despite all reasonably possible efforts. The party affected by such circumstances will notify the other within ten business days of becoming aware of them. The two parties will then come together, within one month, unless this is impossible due to force majeure, to examine the impact of the event and agree on the conditions under which execution of the contract will be continued. If the force majeure lasts for more than three months, these general conditions may be terminated by the injured party. Expressly, the following are considered as cases of force majeure or fortuitous events, in addition to those usually retained by the jurisprudence of French courts and tribunals: the blocking of means of transport or supplies, earthquakes, fires, storms, floods, lightning; the shutdown of telecommunications networks or difficulties specific to telecommunications networks external to customers.

Article 19: Partial non-validation

If one or more stipulations of these general conditions are held to be invalid or declared such in application of a law, a regulation or following a final decision of a competent court, the other stipulations will retain all their force. and their scope.

Article 20: Non-waiver

The fact that one of the parties does not take advantage of a breach by the other party of any of the obligations referred to in these general conditions cannot be interpreted for the future as a waiver of the obligation. in question.

Article 21: Title

In the event of difficulty of interpretation between any of the titles appearing at the head of the clauses, and any of the clauses, the titles will be declared non-existent.

Article 22: Applicable law

These general conditions are subject to French law. This is the case for substantive rules as well as for formal rules.

Article 23: Information Technology and Freedoms

The information requested from the consumer is necessary to process their order and may be communicated to the contractual partners of the company BeautyBc involved in the execution of this order. The consumer can write to the company BeautyBc whose contact details are in the confidentiality charter appearing as part of the website, to oppose such communication, or to exercise their rights of access, rectification to the regard to the information concerning him and appearing in the files of the company BeautyBc under the conditions provided for by the law of January 6, 1978.

All data collected for order processing has been declared to the CNIL under number 1094041.

Article L. 138-4 of the Consumer Code relating to delivery and transfer of risk provides:

“All risk of loss or damage to the goods is transferred to the consumer at the moment when the latter or a third party designated by him, and other than the carrier proposed by the professional, takes physical possession of these goods”.

The company BeautyBC is an SAS with capital of €145,832.50 whose head office is located at 18, rue des Quatre Vents – 75006 Paris, it is registered with the Nanterre RCS under number 789 089 893 – Cod APE 7022 Z –